Welcome to Sultan B2B (“Platform,” “we,” “our,” “us”). By accessing or using our website, creating a wholesale buyer account, registering as a vendor, or interacting with our services, you (“User,” “Buyer,” or “Vendor”) agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must immediately cease using the Platform.
Sultan B2B is a Business-to-Business (B2B) wholesale marketplace operated as a Wyoming, USA Limited Liability Company (LLC).
2. Platform Role & Marketplace Structure
Facilitator Status: Sultan B2B operates strictly as an intermediary multi-vendor marketplace connecting independent wholesale suppliers/manufacturers located in Turkey (“Vendors”) with international business buyers (“Buyers”).
No Privity of Contract for Goods: Sultan B2B does not manufacture, stock, inspect, or ship any physical inventory. The actual contract for the sale of goods is directly between the Buyer and the Vendor. Sultan B2B is not a party to any transaction finalized between users and is not liable for any product defects, shipping delays, or transactional disputes outside of our explicit platform guarantees.
3. Account Registration & B2B Eligibility
Wholesale Status Only: This Platform is exclusively for business-to-business commerce. By applying for an account, you represent and warrant that you are purchasing goods solely for commercial resale, manufacture, or institutional use. Standard retail consumer protection laws (such as “buyer’s remorse” periods) do not apply to transactions on this Platform.
Verification: We reserve the right to verify business eligibility by requesting Tax IDs, corporate registration numbers, or business licenses at any time. We may suspend or terminate accounts that provide fraudulent or unverifiable business data.
Social Sign-On: Users may access their accounts via third-party social authentication (Google or Apple). You are responsible for maintaining the security of your social login credentials and accept full responsibility for all activities occurring under your account.
4. Ordering Process & WhatsApp Checkout
Order Initiation: Buyers compile their wholesale inquiries or cart selections on the Platform.
Off-Platform Finalization: Due to the customized nature of international wholesale ordering (freight calculation, volume discounts, and customization), clicking “Checkout” redirects the Buyer to WhatsApp to finalize order specifics directly with the Platform or the respective Vendor.
Binding Agreement: An order becomes a binding contract only when its specifics, pricing, and freight details are confirmed via the communication thread, and an official proforma invoice is provided.
5. Pricing, Currency, & Wire Transfer Payments
B2B Payment Method: All wholesale orders are finalized via International Wire Transfer (SWIFT / Bank Transfer) to the verified bank account provided during checkout communication. Credit cards, debit cards, and commercial chargeback mechanisms are not supported on this Platform.
Banking Fees: Buyers are responsible for all outgoing wire transfer fees charged by their respective financial institutions. Orders will not be processed by Vendors until the full invoice amount is received in the target account.
Taxes and Duties: Unless explicitly stated otherwise, all product prices listed by Turkish Vendors exclude international shipping, customs clearance, import duties, and destination-country taxes. Buyers are solely responsible for compliance with their local import regulations.
6. Return, Refund, and Exchange Policy
Because transactions on Sultan B2B are strictly B2B wholesale, the following protocols govern order discrepancies:
Vendor-Specific Discretion: General return and refund eligibility for non-defective items is governed entirely by the individual Vendor’s policy listed on their profile.
Damaged or Defective Goods Guarantee: Regardless of individual Vendor terms, if a shipment arrives with physically damaged or defective items, the Platform guarantees an Exchange.
The Buyer must report the damage with clear photographic or video evidence via the established WhatsApp communication channel within five (5) business days of carrier delivery.
Verified replacement items are typically consolidated and shipped along with the Buyer’s next wholesale order to manage international freight costs, unless alternative terms are mutually agreed upon.
No Cash Chargebacks: Approved refunds are issued as Store Credit redeemable with the specific Vendor, unless a direct wire transfer reversal is explicitly agreed to by the Vendor.
7. Prohibited Uses & Intellectual Property
Platform Integrity: Users are prohibited from reverse-engineering, scraping, or probing the infrastructure of Sultan B2B to uncover software components, database structures, or proprietary tools.
Intellectual Property Protection: All website design, branding, text, graphics, and structure belong exclusively to Sultan B2B. Product images, descriptions, and trademarks provided by Turkish Vendors belong to their respective owners.
8. Limitation of Liability
To the maximum extent permitted by the laws of the State of Wyoming, Sultan B2B (including its officers, directors, and employees) shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from:
The quality, safety, legality, or availability of products sold by Turkish Vendors.
Delays, customs seizures, or regulatory rejections at international borders.
Service interruptions or communication failures occurring on third-party channels (including WhatsApp, Google Sign-In, or Apple Sign-In).
9. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the State of Wyoming, USA, without regard to conflict of law principles. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Wyoming.
10. Contact and Notices
All official notifications, disputes, or inquiries regarding these Terms should be directed to:
